Frequently Asked Questions
Everything you need to know about our premium loose leaf teas and accessories.
How long does shipping take for my tea order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the United States.
How should I store my loose leaf tea to keep it fresh?
To maintain maximum flavor and freshness, store your tea in a cool, dark place away from direct sunlight, moisture, and strong odors. Our airtight tins or resealable pouches are perfect for this.
Do you offer free shipping?
Yes, we offer free standard shipping on all domestic orders over $50. For orders under $50, a flat-rate shipping fee will be calculated at checkout.
What is your return policy if I don't like a specific blend?
We want you to love your tea. If you are not satisfied with your purchase, you can return unopened products within 30 days for a full refund. Please contact our support team to initiate a return.
Are your tea bags compostable?
Yes, our pyramid tea bags are made from a plant-based, non-GMO material that is fully biodegradable and compostable.
Can I track my package after it ships?
Absolutely. Once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your shipment's progress.